Returns, Refunds & Exchange Policy

The items in our shop have a no returns, refunds, or excahge. Due to the nature of items sold in our shop, no items are eligible to be returned after purchase. 

We advise all customers to read the description of all items prior to purchase as none are eligible for a return, refund, or exchange. 

Afro Qi will not accept any returns. If your item arrives damaged, you must send photos to shop@afroqi.com within 2 days of your items arrival. Depending on the nature of your damagses we may request you to send your damaged item back to us. Once your item has been received and reviewed, you will receive a store credit via email. 

Store credit expires after 1 year. 

Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Afro Qi and product tags attached. We do not accept items that are worn, washed, altered or that fall underneath the aforementioned items that are ineligible for returns. 

PLEASE NOTE: Original shipping fees are non-refundable. 

We do not offer free returns at this time, thus return shipping costs are the customer's responsibility. A restocking fee of 15% will be assessed on orders that are: 

• Refused by the customer at the time of delivery or 
• Returned due to an undeliverable address

DEFECTIVE/ DAMAGED ITEMS

Defective/damaged items must be reported within 2 days of package receipt, if not reported we will not issue store credit. If you believe you have received incorrect merchandise, please contact us within 24 hours of receiving your package.

If you received a defective/damaged item or incorrect item, we'll happily replace it. 

Faulty items will be exchanged for the same type of product in the same size/style/color (if still available). Please contact customer service FIRST by sending an email to shop.afroqi.com — we will ask you to take a picture of what you have received for verification purposes.

STILL HAVE QUESTIONS?

Please email us at shop@afroqi.com with your full name and order number.